Page 766 - Med Plaza and Cancer Center

PROPRIETARY AND CONFIDENTIAL DRAFT 28/Feb/03

2.21 Connection Lost With Device: Device Name
Chapter 2: Troubleshooting Procedures

2.21 Connection Lost With Device: Device Name

1. Connection lost with device: followed by the device name, displays on the
Master Alarm.

Yes No
↓ → Go to “Final Actions” on page 2-7.
2

2. The Ethernet connections are connected properly.
Yes No
↓ → Ensure all of the Ethernet connections are connected properly.
Refer to the facility’s wiring diagram of the Ethernet network. If
this solves the problem, go to “Final Actions” on page 2-7.
Otherwise, go to step 3.

3. The Area Alarm is powered on.
Yes No
↓ → Turn the power to the Area Alarm on (see “Area Alarm Power-
Up” on page 1-112). If this solves the problem, go to “Final
Actions” on page 2-7. Otherwise, go to step 4.

4. Check the LEDs on the Network Communications Board (see “Area Alarm
Power-Up” on page 1-112). The LEDs that indicate whether the alarm is
communicating are operating correctly.
Yes No
↓ → Replace the Network Communications Board. If this solves the
problem, go to “Final Actions” on page 2-7. Otherwise, call
Hill-Rom Technical Support at (800) 445-3720.

5. Call Hill-Rom Technical Support at (800) 445-3720.

MedPlus TotalAlert™ Alarm Network Operation and Maintenance Manual (man291ra) Page 2 - 27