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‫) عمي إب ارىيم داود نحو نموذج لتحديد محددات جودة أداء الخدمة مع التطبيق عممى‬62(
    .68 ‫ ص‬،‫ مرجع سبق ذكره‬،‫قطاع الفنادق الدرجة الأولى في جميورية مصر العربية‬

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