Page 126 - إدارة الفنادق

‫اﻻدارة اﻟﺤﺪﯾﺜﺔ ﻟﻠﻔﻨﺎدق‬

‫ﺗﺪرﯾﺠﯿﺎً ﻛﻠﻤﺎ اﻧﺨﻔﻀﺖ اﻟﺪرﺟﺔ اﻟﻔﻨﺪﻗﯿﺔ وﻗﻠﺖ اﻟﺨﺪﻣﺎت اﻟﻤﻘﺪﻣﺔ‪ .‬وﺗﺘﻤﺜﻞ‬
‫اﻻدارات اﻟﺘﺎﺑﻌﺔ ﻟﻘﺴﻢ اﻟﻤﻜﺎﺗﺐ اﻻﻣﺎﻣﯿﺔ ﻓﻲ اﻷﺗﻲ‪:‬‬
‫‪ o‬ﻗﺴﻢ اﻟﺤﺠﺰ ‪Reservation‬‬
‫‪ o‬ﻗﺴﻢ اﻻﺳﺘﻘﺒﺎل ‪Front Desk‬‬

‫‪ o‬ﻗﺴﻢ اﻟﺒﺮﯾﺪ واﻷﺳﺘﻌﻼﻣﺎت ‪Mail & Information‬‬
‫‪ o‬ﺻﺮاف اﻟﻤﻜﺘﺐ اﻻﻣﺎﻣﻲ ‪Front Office Cashier‬‬

‫‪ o‬ﻗﺴﻢ اﻟﺘﻠﯿﻔﻮﻧﺎت )‪Telephone (Operator‬‬
‫‪ o‬ﻗﺴﻢ اﻟﺨﺪﻣﺎت اﻟﻤﻮﺣﺪة ‪Uniformed Services‬‬

‫‪Front Office‬‬
‫‪Manager‬‬

‫‪Reservation‬‬ ‫& ‪Mail‬‬ ‫‪Telephone‬‬ ‫‪Front Desk‬‬

‫‪Information‬‬

‫‪Cashiering‬‬ ‫‪Uniformed‬‬
‫‪Services‬‬

‫ﺷﻜﻞ رﻗﻢ )‪ (3‬ﻧﻤﻮذج ﻟﮭﯿﻜﻞ ﺗﻨﻈﯿﻤﻰ ﻟﻘﺴﻢ اﻟﻤﻜﺎﺗﺐ اﻻﻣﺎﻣﯿﺔ‬

‫‪- 119 -‬‬ ‫اﻟﻔﺼﻞ اﻟﺮاﺑﻊ‬