Page 123 - مدخل إلى صناعة الضيافة

‫ﺻﻨﺎﻋـﺔ اﻟﻀﯿﺎﻓﺔ‪ ...‬اﻟﻤﺒﺎدئ واﻟﻤﻔﺎھﯿﻢ‬
‫‪ ‬اﻟﺘﻌﺮﯾﻒ ﺑﺎﻟﻤﺆﺳﺴﺔ ﻟﻠﻌﺎﻣﻠﯿﻦ اﻟﺠﺪد ‪Orientation‬‬
‫‪ ‬وﺿﻊ ﻧﻈﺎم ﻻﺳﺘﻘﻄﺎب اﻟﻌﺎﻣﻠﯿﻦ اﻟﻤﺘﻤﯿﺰﯾﻦ ﻟﻠﻤﺆﺳﺴﺔ ‪Recruitment‬‬

‫‪ ‬ﺗﻘﻮم ﺑﺘﺤﻠﯿﻞ وﺗﻮﺻﯿﻒ اﻟﻮظﺎﺋﻒ‪.‬‬
‫‪Job Analysis and Description‬‬
‫‪ ‬ﺗﻀ ﻊ ﻧﻈ ﺎم ﻻﺧﺘﯿ ﺎر وﺗﻌﯿ ﯿﻦ اﻷﻓ ﺮاد اﻟﻤﻨﺎﺳ ﺒﯿﻦ ﻟﺸ ﻐﻞ اﻟﻮظ ﺎﺋﻒ‪.‬‬

‫‪Selection and Hiring‬‬
‫‪ ‬ﺗﻘﻮم ﺑﺘﻄﻮﯾﺮ ﻣﮭﺎرات اﻷﻓﺮاد اﻟﻌﺎﻣﻠﯿﻦ ﺑﺎﻟﻤﺆﺳﺴﺔ‪Development .‬‬

‫‪ ‬ﺗﺼﻨﻊ اﻟﺨﻄﻂ اﻟﻤﻨﺎﺳﺒﺔ ﻟﻠﺘﺪرﯾﺐ‪Training Plan .‬‬
‫‪ ‬ﺗﻀﻊ ﻧﻈﻢ ﻟﺘﻘﯿﯿﻢ اﻷداء ‪Performance Appraisal‬‬

‫‪ ‬ﺗﻀﻊ ﻧﻈﺎم اﻟﺘﻌﻮﯾﺾ واﻟﻤﻜﺎﻓﺄة‬
‫‪Compensation and Benefits System‬‬
‫‪ ‬ﺗﺼﻨﻊ ﻧﻈﺎم ﻟﺘﺤﻔﯿﺰ اﻟﻤﻮظﻔﯿﻦ ‪Motivation and Incentives‬‬
‫‪ ‬ﺗﺨﻄﯿﻂ اﻟﻤﻮارد اﻟﺒﺸﺮﯾﺔ ‪Human Resources Planning‬‬
‫‪ ‬وﺿﻊ وﺗﺤﺪﯾﺚ اﻟﮭﯿﺎﻛﻞ اﻟﺘﻨﻈﯿﻤﯿﺔ ‪Organization Structure‬‬
‫‪ ‬وﺿﻊ أﻧﻈﻤﺔ اﻟﺴﻼﻣﺔ واﻟﺼﺤﺔ اﻟﻤﮭﻨﯿﺔ ‪Health and Safety‬‬

‫‪ ‬دراﺳﺔ ﻣﺸﺎﻛﻞ اﻟﻌﺎﻣﻠﯿﻦ وﻣﻌﺎﻟﺠﺘﮭﺎ‬
‫‪Employees Problem Solving‬‬

‫‪- 122 -‬‬ ‫اﻟﻔﺼﻞ اﻟﺮاﺑﻊ‬