ﺻﻨﺎﻋـﺔ اﻟﻀﯿﺎﻓﺔ ...اﻟﻤﺒﺎدئ واﻟﻤﻔﺎھﯿﻢ ﺷﻜﻞ رﻗﻢ ) (2ﻧﻤﻮذج ﻟﮭﯿﻜﻞ ﺗﻨﻈﯿﻤﻰ ﻟﻔﻨﺪق ﻛﺒﯿﺮ - 97 - اﻟﻔﺼﻞ اﻟﺜﺎﻟﺚ