Page 14 - QBT Travel Management Proposal-Bunzl

The portal provides the following functionality:

• Management of traveller profiles
• Access to your OBT Zeno without having to sign in again
• Request quotes, track the progress of your quote and
make changes to your request at any time
• Complete 24/7 access to all reporting dashboards The travel portal is very
• Itineraries and Invoices can be printed or emailed 24/7 easy to use and the
• Access to training videos, clue cards, FAQs, Glossary and background services
Feedback work well.
• Efficiency and improved customer experience as all your
travel tools are available in one place, via a SSO
• Self-service access to complete simple travel tasks without
needing to call QBT
• Single sign on from Bunzl's intranet site if required.

Further details on our Portal are provided in Attachment 1 Customer Portal.

Online Booking Technology - Zeno

Zeno (powered by Serko) is the next generation of online booking technology which delivers a
simplified and intuitive booking experience, predictive booking content and enhanced services
through the Zeno Marketplace.

We have outlined following the key features and benefits of Zeno for Bunzl.

Zeno Features:
• Fully mobile responsive across all devices
• An extremely simple, intuitive and helpful booking experience
• An online tool that knows your travel history and makes a recommended itinerary for you
every time
• Ability to see Air, Hotel, Car and Transfer content all on one screen
• Visual savings alerts when there are cheaper Air, Hotel and Car rates available
• Artificial intelligence through Ask Zeno, a virtual assistant that works with clients to make
their bookings
• A powerful mobile application offering 'Travel Concierge' your personal assistant to help
keep you informed of your up and coming trips and destination information

Page 14