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Operational Excellence Guide

SMS(TEXT) NOTIFICATION

The Rowlands SMS (text) service allows you to send a text message,
via ProScript, to your patient to let them know their prescription is
ready to collect from your pharmacy.
A text message should be sent as soon as the medication is ready
to collect and will act as a reminder for patients that they have
medication to collect.
The SMS service brings benefits to both patients and colleagues as
patients will no longer need to:
- Telephone the branch to ask, ‘Is my script ready?’

- Call in ‘I was passing, and wondered if my script was ready’.
- Call the GP team.
The service also helps with clearing down the retrieval.

Please ensure that:
• Every patient is ‘signed up’ to the SMS service

• You use SMS stickers
• Where possible a template message is sent.
• Messages do not contain any patient
identifiable or personal sensitive data
(this includes medication details or
medical conditions) or marketing
information as this is a data breach
and/or would require written patient
consent

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