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Sample answer:
Yes, so far I’ve been satisfied with all the inquiries I made. I’ve been fortunate enough
to talk to pleasant and helpful company representatives who are capable of answering
all my inquiries.

1. You are a customer service representative for a computer printer. A potential
client asks for the following concerns. Do your best to answer the questions
below. Add details to your answers.

a. difference in ink cartridge costs of printer A and printer B (assume printer
B is more expensive)
b. differences in warrant services of printer A and printer B (assume printer
B has a better warranty service)

Sample answer:
Thanks for asking that question! Our Modern Pro Printer uses three to four ink car-
tridges, so that makes ink cost a little bit more expensive than that for Intermediate
Pro Printer which only uses two cartridges, one for black and another one for colored.
However, you can be assured of your money’s worth because great color quality is one
of the outstanding features of the Modern Pro Printer. Its use of four ink cartridges
makes the colors more alive and more vivid, definitely the best in the market. The
Modern Pro Printer also has a better warranty service. Since it’s a new product, it is
now covered by the new warranty service enhancement of our company. You can now
enjoy a longer warranty service. That’s about it. I hope that I was able to fully answer
your questions.

2. You are a manager and you got an inquiry about the points below. Do your
best to answer and address the following points. Decide on a product.

a. contrast the features of your old bestseller item and the new one that was
recently launched
b. availability of the new model

Sample answer:
I’m happy to answer your inquiries about the differences in features of our bestseller item and
our new item in the market. We have been so motivated by the amazing reception for our best-
seller, the Ultima GX2000. We have worked hard to outdo ourselves by launching a more high-
tech, more efficient, and more attractive laptop. Our new Nexus 7000 has more applications
and greater memory space. These two will surely top the sales of our bestsellers. Our Nexus
7000 is currently available at all our show rooms and stores at major commercial establish-
ments. Bulk orders are accommodated in all our main offices throughout the country. I hope
that you will try our new baby – the Nexus 7000.

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